Shipping Policy

Thank you for visiting and shopping at kennahair.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time - All orders are shipped within 7 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. All orders are fulfilled via USPS.

kennahair.com ships to addresses within the U.S., U.S. Territories, P.O. Boxes, and APO/FPO/DPO addresses.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

kennahair.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

kennahair.com​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.

We currently do not ship outside the U.S. and Canada

Our ​Refund Policy​ provides detailed information about options and procedures for returning your order.